jili888
Frequently Asked Questions
Maria Santos
2 days agoHow do I reset my password?
To reset your password, click on the "Forgot Password" link on the login page. Enter your email address and follow the instructions sent to your inbox. The link will expire in 24 hours for security purposes.
Jose Cruz
3 days agoWhat payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also support PayPal, GCash, and bank transfers for Philippine customers. All payments are processed securely through encrypted connections.
Ana Reyes
5 days agoHow long does shipping take?
Shipping within Metro Manila typically takes 1-2 business days. For provincial areas, please allow 3-5 business days. International shipping varies by location but generally takes 7-14 business days. You'll receive a tracking number once your order has been dispatched.
Carlos Mendoza
1 week agoWhat is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition with all tags attached. To initiate a return, please contact our customer service team with your order number. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. Refunds will be processed within 5-7 business days after we receive the returned item.
Elena Fernandez
1 week agoHow can I track my order?
Once your order has been shipped, you'll receive an email with a tracking number and link to track your package. You can also log into your account on our website and view your order history to see the status of all your orders. If you haven't received a tracking email within 48 hours of placing your order, please contact our customer support team for assistance.
Roberto dela Cruz
2 weeks agoDo you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates are calculated at checkout based on your location and the weight of your order. Please note that international customers may be responsible for customs duties, taxes, or fees imposed by your country. We recommend checking with your local customs office for more information on potential charges.
Liza Soberano
2 weeks agoHow can I contact customer support?
Our customer support team is available Monday to Friday, 9 AM to 6 PM Philippine Time. You can reach us by email at [email protected], through our live chat feature on the website, or by calling our hotline at (02) 123-4567. We typically respond to emails within 24 business hours. For urgent matters, we recommend using our live chat or calling us directly during business hours.
Daniel Padilla
3 weeks agoDo you have a physical store?
Yes, we have flagship stores in Metro Manila at SM Mall of Asia, Greenbelt, and Trinoma. We also have partner retailers in Cebu, Davao, and other major cities. You can check our store locator on the website for the most up-to-date information on hours and locations.
Kathryn Bernardo
1 month agoDo you offer student discounts?
Yes, we offer a 10% discount to students with a valid school ID. This discount can be applied both in-store and online. To use it online, simply verify your student status through our partnership with Student Beans. The discount cannot be combined with other promotions or applied to sale items.
James Reid
1 month agoHow often do you release new products?
We release new products seasonally, with major launches happening every spring/summer and fall/winter. We also have special collections throughout the year for holidays and special events. Sign up for our newsletter to be the first to know about new releases and get exclusive early access to limited edition items.